Terms and Conditions
Normanton Mobility Centre - Policies
Cancellation
If for any particular reason you wish to cancel your order before we’ve despatched it to you, please call 01332 987695 to request cancellation.
We always try to dispatch things as soon as possible so if you need to cancel your order please do so as soon as you can!
Please note once we have despatched an item(s) to you, the item cannot be cancelled and the below returns process comes into effect with their respective charges.
Collection Return
If your product(s) were delivered by Standard Delivery and you wish to return them via courier you’ll incur one of the following charges, depending on the product.
At Normanton Mobility Centre we strive to save you as much money as possible. However, the charges below are incurred by ourselves when we arrange a courier to collect your item, so if you select a returns collection you are agreeing to pay this returns fee.
|
Returns Collection Fee |
|
|
Orders under £40 |
£6.00 |
|
Daily Living Aids |
£15.00 |
|
Walking Aids |
£15.00 |
|
Manual Wheelchairs |
£20.00 |
|
Bathroom Aids |
£20.00 |
|
Mobility Scooter |
£50.00 |
|
Recliner Chair |
£50.00 |
|
Power Chair |
£50.00 |
|
Bedroom Aids |
£50.00 |
|
Patient & Handling |
£50.00 |
Returning Online Products
We hope you're happy with every purchase you make with us at Normanton Mobility Centre, but under every circumstance we aim to make the returns process as simple and straightforward as possible.
You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any returns.
To cancel your order you must contact us via telephone or writing to notify us of your decision to return. Below are our full details if you need to contact us for another reason.
Telephone:
01332 987695
E-mail:
Postal Address:
Normanton Mobility Centre
189 Upperdale Road
Derby
DE23 8BS
- To receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging.
- We will not refund you any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
- If the product(s) are not returned in their original condition, Normanton Mobility Centre reserves the right to charge for repair or replacement of any product(s).
- We're happy for you to unpack the item and inspect it properly. However, if you’ve used or installed it we will only make a partial refund to cover the loss in value of the product. This could be up to 50% of the price of the item.
- If on return of the goods, whether by post, self-delivery or courier, we find that necessary packaging is missing then we reserve the right to charge up to a £80.00 fee to repackage the product(s).
- Unfortunately we cannot accept returns on product(s) that are Made To Order, have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. For incontinence products a refund can only be granted if you haven't opened the outer packaging/wrapping.
Standard UK home delivery
Orders of £40 and over - FREE (under £40, £3.95 charge)
Goods will be processed as normal and shipped within 2-3 working days.
Your delivery will arrive within 5 working days for most of the UK mainland.
UK next day delivery
Next day delivery starts from £7.95
Orders made before 3pm: will be shipped for the next working day.
Orders made after 3pm: delivered within 1-2 working days.